I have a chocolate verizon cell phone if that helps at all.
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when you call your vm you should get a recorded menu and it will be an option on the menu
Call your voice mail (Speed dial 1) Then enter your password. (If u havn’t set it yet it will b the last 4 numbers of ur phone number) then press #. Then ur on the main menu. Then press 4 Then press 3 For greetings and recorded names Then press 2 to record ur extended absent greeting